Refund Policy
Last updated: October 29, 2026
You can try Pro free for 7 days, with no card, before paying anything. And if you pay and change your mind, we'll give you your money back under the conditions below.
Summary
- Outside Brazil: full refund within 14 days of your first purchase.
- Lifetime: 14 days, in any country.
- Renewals: full refund if you ask within 7 days of a monthly renewal charge or within 14 days of an annual one.
- Brazil: 7-day cooling-off period, with a full refund.
Purchases outside Brazil (Paddle)
- International purchases are processed by Paddle.com, our authorized reseller and Merchant of Record, which issues the refunds.
- First purchase: full refund within 14 days of purchase, no reason needed. This applies to the monthly, annual and lifetime plans.
- The refund goes back to the payment method you used at checkout.
Purchases in Brazil (Mercado Pago)
- Right of withdrawal: within 7 days of purchase you can change your mind and get the full amount back, no reason needed (Brazilian Consumer Defense Code, art. 49). This applies to card and PIX payments.
- Lifetime: the window is longer — 14 days from purchase.
- How the money comes back: through the same payment method, via Mercado Pago (card refund or PIX return). How long it takes to show up depends on your bank or card issuer.
Renewals
If your subscription renewed and you forgot to cancel, we'll refund the full renewal amount if you ask within 7 days of the charge (monthly plan) or within 14 days of the charge (annual plan) — in Brazil and elsewhere.
After a refund
- Subscription (monthly or annual): when we refund a charge, we also cancel the subscription. You won't be charged again, and the Pro access paid for by that charge ends.
- Lifetime: the refund removes lifetime Pro from your account.
- PIX (Brazil): the Pro access from that payment ends.
In every case, your account stays open, with your training progress saved in it.
How to ask
- Email [email protected] from the email address on your Pokwise account and tell us you'd like a refund. If you can, include the purchase date.
- Purchases outside Brazil: you can also ask Paddle directly at paddle.net, using the email address you used at checkout.
- We'll confirm by email once the refund has been issued.
Before disputing a charge with your bank or card issuer, please talk to us — it's usually much faster.
Your rights
This policy doesn't take away any rights your country's consumer laws give you. Where the law gives you something more favorable, the law prevails.